ScreenshotKit1. Digital products
ScreenshotKit template packs are one-time digital products delivered immediately by unlocking reusable layouts in the browser editor after payment is verified. Essential costs $2 USD, Creator costs $5 USD, and Studio costs $10 USD. They are not subscriptions and do not renew automatically.
2. Access problems
If templates do not unlock, first use the restore form on the Template Packs page with the transaction ID from your Paddle receipt. For an unresolved technical issue, open a request in the ScreenshotKit support repository, but never post receipt, transaction, payment, or other personal details publicly.
3. Refund requests
Paddle is the merchant of record and handles refund requests, statutory withdrawal rights, and payment disputes. Use the support or receipt link in the Paddle purchase email, or visit Paddle Buyer Support, to request a refund. Eligibility is determined under Paddle's refund policy and applicable consumer law.
4. After a refund
Approved refunds are returned by Paddle using the method and timing it provides. If a purchase is refunded, reversed, or charged back, ScreenshotKit may remove access to the associated premium pack. Keep Paddle's confirmation for your records.
5. Mandatory rights and policy changes
Nothing in this policy limits non-waivable consumer rights that apply in your country. Where those rights provide stronger protection, they take precedence. We may update this policy when our products, providers, or legal obligations change; the date above identifies the current version.